RETURN/REFUND POLICY

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We are happy to accommodate returns or exchanges within 30 days from purchase date. Purchasers are responsible for return shipping in safe packaging. Items should be in new, unopened condition.

 

OUR GUARANTEE: We stand behind our products 100% and absolutely want to make sure you are happy with your purchase. If any items are deemed to be faulty in any way, do not hesitate to contact us for a full refund or exchange for up to one year after initial purchase date. It is never our intent to sell any items that are not up to the highest quality standards, so while we know things can slip through the cracks on rare occasion, we want to make sure you get exactly what order.

 

RETURN PROCESS To return an item, please email customer service at info@thestringsource.com and include: -ORDER # -Items you want to return or exchange -Reason for exchange/return After receiving an RMA number, place the item securely in a (free USPS) padded envelope and include your RMA number on the packaging. Mail your return the following address: The Source Attn: Returns [RMA #___________] 3345 Bixler Rd unit #1486 Discovery bay CA 94505

 

HOW LONG DOES THE REFUND OR EXCHANGE PROCESS TAKE? After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. QUESTIONS If you have any questions concerning our return policy, please contact us at: info@thestringsource.com